Política de privacidad

This Privacy Policy describes how Leones E-Notary Services (“Company,” “we,” “our,” or “us”) collects, uses, stores, and protects personal information when you visit our website, schedule appointments, communicate with us by SMS, or use our services.

By using our website or services, you agree to this Privacy Policy.

1. Information We Collect

  • We collect the following categories of information:

a. Personal Information Provided by You

  • Name, email address, phone number, billing/shipping address.
  • Government-issued identification and biometric checks (for RON compliance).
  • Documents submitted for notarization, apostille, or translation.
  • Payment details (processed by third-party providers; we do not store full credit card numbers).

b. Communications Data

  • Emails, SMS text messages, and call details.
  • Appointment confirmations, reminders, and service notifications.

c. Technical & Website Usage Data

  • IP address, browser type, operating system, device identifiers.
  • Website interactions, referral URLs, and analytics cookies.

d. RON Recordings

  • Audio/video recordings of notarial sessions.
  • Electronic journal entries, credential analysis, and transaction logs as required by Florida law.

2. How We Use Information

We use collected information to:

  • Verify identity and perform notarial, apostille, and translation services.
  • Comply with Florida Remote Online Notarization laws and recordkeeping obligations.
  • Process payments, issue receipts, and handle refunds or chargebacks.
  • Send SMS and email notifications regarding appointments, confirmations, and updates.
  • Maintain business records for tax, accounting, and regulatory purposes.
  • Improve website performance, user experience, and customer service.
  • Comply with legal requirements and respond to lawful requests.

3. SMS Communications

  • By providing your mobile number, you consent to receive SMS messages related to services, appointments, and confirmations.
  • Message frequency varies. Standard carrier rates may apply.
  • You may opt out at any time by replying STOP to any message. Reply HELP for assistance.
  • We will not sell, rent, or share your phone number with unaffiliated third parties for marketing purposes.

4. Legal Basis for Processing (for international users)

Where required (e.g., under GDPR), our processing bases include:

  • Performance of a contract (fulfilling your booking).
  • Legal obligation (record retention under Florida law).
  • Legitimate interests (improving services, preventing fraud).
  • Consent (SMS marketing or optional data uses).

5. Sharing of Information

We may share your information only as follows:

  • Authorized Notaries & Staff – to perform requested services.
  • Government Agencies – to process apostille or authentication requests.
  • Service Providers – including Shopify (website/e-commerce), Stripe/PayPal (payments), Zoom Phone (SMS/voice), and translation contractors.
  • Legal Disclosures – when required by law, subpoena, or regulatory request.
  • Business Transfers – in case of a merger, acquisition, or sale of assets, subject to the same protections.

We do not sell or rent your personal information.

6. Data Retention

  • Notarial Records & RON Recordings: Retained for at least 10 years per Florida Statutes §117.245.
  • Transaction & Payment Records: Retained as required by tax and accounting laws.
  • Other Personal Data: Retained only as long as necessary to fulfill service purposes or legal obligations.

7. Data Security

We implement industry-standard security measures including:

  • Encrypted storage of sensitive information.
  • Secure servers with restricted access.
  • Use of trusted third-party payment processors.

No system is completely secure; we cannot guarantee absolute protection. In the event of a data breach, we will notify affected users and authorities as required by law.

8. International Data Transfers

 

If you access our website or request services from outside the United States, your data may be transferred to and processed in the U.S. By using our services, you consent to such transfer.

 

9. Your Privacy Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal information we hold about you.
  • Request correction or deletion of your data (subject to legal retention requirements).
  • Restrict or object to certain processing.
  • Withdraw consent (for SMS or marketing communications).

Requests can be made by emailing leandro@leonesnotary.com

10. Cookies & Tracking

We may use cookies, pixels, or similar technologies to:

  • Maintain website functionality.
  • Track analytics and performance (e.g., Google Analytics).
  • Improve user experience.

You may disable cookies in your browser, but some features may not function properly.

11. Third-Party Services

Our website and services may link to or integrate with third-party providers. We are not responsible for their privacy practices. Please review their policies:

  • Shopify (e-commerce/checkout)
  • Stripe & PayPal (payments)
  • Zoom Phone (SMS/voice)

12. Children’s Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted here with a revised “Last Updated” date. Continued use of our services after changes constitutes acceptance of the updated policy.

14. Contact Us

For privacy inquiries, please contact:

Leones E-Notary Services

Email: contact@leonesnotary.com

Website: www.leonesnotary.com

 

Last Updated: September 18, 2025